Terms & Conditions
These terms and conditions set out the basis on which Select Air Services provides air conditioning surveys, installations, repairs, servicing and related works to domestic and commercial customers. Please read them carefully before placing an order.
These terms apply to all quotations, orders and work we carry out, whether arranged through our website at selectair.co.uk, by telephone, by email or in person. By accepting a quotation or allowing us to begin work, you agree to be bound by these terms.
Quick summary: We give you a fixed, written quote after a survey. Nothing is charged until you accept. You have a 14-day right to cancel on consumer orders. All work is carried out by F-Gas certified engineers and backed by manufacturer warranties. If anything goes wrong, we’ll put it right.
About these terms
Business name: Select Air Services
Trading address: Unit 25 Izons Industrial Estate, Oldbury Road, West Bromwich, West Midlands, B70 9BS
Email: info@selectair.co.uk
Phone: 07738 229109
In these terms, “we”, “us” and “our” refer to Select Air Services, and “you” and “your” refer to the customer placing an order. These terms, together with your accepted quotation, form the contract between us. They do not affect your statutory rights as a consumer.
Definitions
| Term | Meaning |
|---|---|
| Quotation | The written, fixed-price estimate we provide for the works, following a survey where required |
| Works | The survey, supply, installation, repair, servicing or maintenance described in your quotation |
| Equipment | The air conditioning units, materials and components we supply as part of the works |
| Survey | The on-site assessment we carry out to specify the correct system for your property |
| Contract | Your accepted quotation together with these terms and conditions |
| Consumer | An individual acting for purposes outside their trade, business, craft or profession |
Quotations & pricing
- Quotations are provided free of charge and are based on the information available to us and, where carried out, on our survey of your property.
- Unless stated otherwise, a quotation is valid for 30 days from the date of issue. After this period we may need to re-quote.
- Our quotations are fixed-price and itemised. The price includes supply, installation, commissioning and warranty registration as described, unless the quotation states otherwise.
- Prices are quoted inclusive or exclusive of VAT as clearly indicated on the quotation. Certain residential installations may qualify for a reduced rate of VAT; we will apply this where the work and your circumstances meet HMRC’s eligibility criteria.
- Any promotional discount (such as a seasonal offer) applies only while the promotion is running and is reflected in the quotation you accept.
If, after acceptance, the works cannot proceed as quoted because of circumstances that were not reasonably apparent at the time of quotation (for example, hidden structural issues), we will discuss any change in price with you before continuing (see Section 9).
Placing an order & forming a contract
A contract is formed between us when:
- you accept our quotation in writing (by email, signature or electronic confirmation), or verbally confirm that you wish to proceed; and
- where applicable, you pay any deposit requested.
Until both steps are complete, we are not obliged to begin the works and no dates are guaranteed. We reserve the right to decline any order at our discretion, in which case any payment made will be refunded in full.
Surveys & site assessment
For most installations we carry out a free on-site survey before issuing a final quotation. The survey allows us to assess heat load, pipework routing, electrical supply, unit positioning and access.
You agree to provide safe and reasonable access to all relevant areas of the property during the survey, and to make us aware of any known hazards, hidden services (such as cabling or pipework) or restrictions (such as listed-building or conservation-area status). We rely on the accuracy of the information you provide when specifying the system and pricing the works.
Deposits & payment
| Stage | Typical payment |
|---|---|
| On acceptance of quotation | A deposit may be required to secure your booking and order equipment |
| On completion of the works | The remaining balance is due, unless a finance plan is in place |
| Repairs and servicing | Payable on completion, unless agreed otherwise in writing |
The exact deposit and payment schedule for your order is set out in your quotation. Accepted payment methods will be confirmed at the time of booking. Payment is due within the timeframe stated on your invoice.
Where you are paying by finance, payment is made in accordance with your agreement with the finance provider (see Section 13). We may not be able to release or commission equipment until the relevant deposit or finance approval is in place.
We reserve the right to charge statutory interest on overdue invoices for business (non-consumer) customers in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
Installation & completion
- We will agree an installation date with you in advance. While we make every effort to keep to agreed dates, timescales are estimates and are not guaranteed. We are not liable for delays caused by circumstances beyond our reasonable control (see Section 16).
- Most single-room installations are completed in one day and multi-room systems typically within one to two days, subject to the property and the works involved.
- Our engineers will carry out the works cleanly and professionally, and will commission and test the system on completion. We will explain how to operate your system and register applicable manufacturer warranties.
- The works are complete when the system has been installed, commissioned and demonstrated to be working. Risk in the equipment passes to you on completion; title in the equipment passes to you once payment has been received in full.
Your responsibilities
To allow us to carry out the works safely and on time, you agree to:
- provide safe, clear and reasonable access to the property and the areas where work is to be carried out;
- ensure a suitable electrical supply is available, or tell us in advance if electrical work may be required;
- remove or protect valuable, fragile or personal items from the work areas before we arrive;
- inform us of any relevant permissions needed, such as landlord consent, listed-building consent or planning permission, and obtain these where required;
- make us aware of any hidden services, structural issues or hazards at the property.
If we are unable to carry out the works, or are delayed, because these conditions are not met, we may charge a reasonable fee to cover wasted time and any abortive visit.
Variations & additional work
If you ask us to carry out additional work, or if works beyond those quoted become necessary once the job is under way (for example, due to conditions that were not reasonably apparent at survey), we will:
- explain what is required and why;
- provide the additional cost before proceeding; and
- only carry out the additional work once you have agreed to it.
Any variation agreed in this way forms part of the contract.
Your right to cancel
If you are a consumer and your contract was concluded away from our premises or at a distance (for example, online, by phone or during a home visit), you have the right to cancel within 14 days of entering into the contract, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
To cancel, simply tell us in writing — by email to info@selectair.co.uk or by post to the address in Section 1 — within the 14-day period. You do not need to give a reason. We will refund any payment received within 14 days of receiving your cancellation.
If you ask us in writing to begin the works during the 14-day cancellation period and then cancel, we may charge you for the work carried out and any materials supplied up to the point of cancellation. If the works are fully completed within the cancellation period at your express request, you lose the right to cancel.
After the works have been completed, cancellation rights no longer apply, but your statutory rights in respect of faulty goods or services are unaffected (see Section 11).
Warranties & guarantees
- Manufacturer warranty: the equipment we install carries the manufacturer’s warranty, typically up to seven years on supported systems, subject to the manufacturer’s terms and, where required, ongoing annual servicing.
- Workmanship: we guarantee our installation workmanship against defects for a period stated in your quotation or documentation. If a fault arises from our workmanship within that period, we will repair it at no charge.
- Warranties do not cover faults caused by misuse, accidental damage, neglect, failure to service the system as required, interference or repairs by others, or circumstances beyond our control.
We provide our services with reasonable care and skill in accordance with the Consumer Rights Act 2015. Nothing in these terms limits your statutory rights.
Servicing & aftercare
Air conditioning systems require regular servicing to operate efficiently, maintain indoor air quality and keep manufacturer warranties valid. We offer annual servicing and aftercare plans, and we may send you reminders when a service is due.
Failure to have the system serviced in line with the manufacturer’s requirements may invalidate the manufacturer’s warranty. Servicing and repair work is subject to these terms and is chargeable unless carried out under an agreed plan or warranty claim.
Finance & credit introductions
Where finance is available to help spread the cost of an installation, Select Air Services acts only as an introducer. We may introduce you to a third-party finance provider who can offer credit, subject to status and affordability checks.
- We are not a lender and we do not provide credit ourselves.
- We do not provide financial or credit advice, and we do not recommend one finance product over another. Any credit agreement is strictly between you and the finance provider.
- Finance is subject to status, eligibility and affordability checks carried out by the finance provider. Approval is not guaranteed.
- The terms of any credit — including the amount, duration and cost of borrowing — are set by the finance provider and will be clearly set out in the agreement they provide to you before you sign.
- We may receive a commission or fee from a finance provider for introducing you. Details are available on request.
Please note: you should read any credit agreement carefully and make sure you understand it before signing. Borrowing should always be considered against your own circumstances. If you are unsure, seek independent financial advice.
Our liability
We maintain appropriate insurance and carry out all works to professional standards. We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence.
We are not liable for:
- loss or damage that was not foreseeable at the time the contract was made;
- faults or damage arising from pre-existing defects in the property, its wiring or its structure that were not reasonably apparent;
- loss of business, loss of profit, or other indirect or consequential loss suffered by business (non-consumer) customers;
- delays or failures caused by circumstances beyond our reasonable control (see Section 16).
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded. Nothing affects your statutory rights as a consumer.
Regulatory compliance
Our engineers are F-Gas certified and we carry out installations, repairs and servicing in accordance with the Fluorinated Greenhouse Gases Regulations and other applicable regulations. We handle refrigerants responsibly and keep the records required by law.
We are fully insured and our teams work to relevant health and safety standards. Where a job requires notification or certification, we will arrange this as part of the works.
Events beyond our control
We are not responsible for any failure or delay in performing our obligations where this is caused by events beyond our reasonable control, including but not limited to extreme weather, flooding, fire, supplier or manufacturer delays, shortages of materials, industrial action, or restrictions imposed by government or public authorities.
If such an event occurs, we will contact you as soon as possible and take reasonable steps to minimise any delay. Where a delay is substantial, either party may agree to reschedule the works or, where appropriate, cancel and receive a refund for works not yet carried out.
General & governing law
- Entire agreement: your accepted quotation and these terms form the whole agreement between us in relation to the works.
- Changes: we may update these terms from time to time. The version that applies to your contract is the one in force at the date you accept your quotation. The “Last updated” date at the top of this page shows the current version.
- Severability: if any part of these terms is found to be unenforceable, the remaining terms continue to apply.
- Transfer: you may not transfer your rights or obligations under the contract without our written agreement.
- Governing law: these terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
Complaints & contact
We aim to provide an excellent service, but if something goes wrong we want to put it right. If you have a concern or complaint, please contact us:
- By email: info@selectair.co.uk
- By phone: 07738 229109
- By post: Select Air Services, Unit 25 Izons Industrial Estate, Oldbury Road, West Bromwich, West Midlands, B70 9BS
We will acknowledge your complaint within 5 working days and aim to resolve it as quickly as possible, and in any event within a reasonable timeframe. We will keep you informed throughout.
If your complaint relates to a credit agreement, it should be raised with the finance provider named in your agreement, who operates their own complaints procedure regulated by the Financial Conduct Authority.